Telephone Message Script

Leaving a message can be stressful. Use this script to leave a helpful message, focus on the details, and avoid rambling.

Hello, it’s [name] from [your company’s name]. My number is ][number], and it’s [time] on [today]. I’m calling for [person’s name] because I wanted to discuss [reason for call]. I’ll be available [day] from [time] to [time] if you’d like to call back, otherwise I’ll try again on [next day].

Tip: If you’re calling about a specific issue, use a reference code, part number, or invoice date so they can look it up before they call you back.

With my information, it looks like this:

Hello, it’s Dave Henderson from Awesome Manufacturing. My number is 123-456-7890, and it’s 3:30 on Tuesday. I’m calling for Alice Burrard because I wanted to discuss our sales invoice, number 111222. I’ll be available today from 4:00 to 6:15 if you’d like to call back, otherwise I’ll try again on Wednesday.

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