When you answer the phone, you are responsible for the image of the company. By following these simple scripts, you can give an image of confidence, professionalism, and respect.

To answer the call:

Hello, thank you for calling {business name], this is [your name], how can I help you?

To say no:

I’m sorry, but we [can’t do that/don’t have that] right now. We should be able to [do that/have that] again on [day]. If you call the day before, I can give you a more concrete answer.

To ask for contact information:

Would you like to leave a message?

What is your name, please?

Could you spell [your first name/your family name] for me?

What is the best number to reach you at?

When is a good time to call?

Just to check, your number is [repeat number]

To end the conversation:

Thanks for calling.

Is there anything else I can help you with?/Do you have any more questions?

If yes, answer their questions. If no, say:

Thanks again.

Goodbye.