Tag Archives: Speaking

Using Slang

Slang: this is a non-count noun. Please don’t use it a a count noun! “I would like to learn some slang.” is correct, but “I would like to learn some slangs.” is not.

“Slang” can also be an adjective: “I would like to learn some slang words.”

Some people think that “slang” always means “rude, impolite, dirty words.” This isn’t totally correct. While many swear words are slang, not all slang is rude. You might use slang at work. As examples, restaurant workers call a table for four people a “four-top,” and IT workers often call a desktop computer a “box.”

Jason: Hey Ritchie, is that four-top in your section ready for drinks yet?

Ritchie: Yeah, they want three light beers and a glass of red wine.

Liz: I can’t believe it. I just set up those six Windows boxes for the daycare yesterday, and they’re already broken! The children here have no respect!

Telephone Answering Scripts for Business

When you answer the phone, you are responsible for the image of the company. By following these simple scripts, you can give an image of confidence, professionalism, and respect.

To answer the call:

Hello, thank you for calling {business name], this is [your name], how can I help you?

To say no:

I’m sorry, but we [can’t do that/don’t have that] right now. We should be able to [do that/have that] again on [day]. If you call the day before, I can give you a more concrete answer.

To ask for contact information:

Would you like to leave a message?

What is your name, please?

Could you spell [your first name/your family name] for me?

What is the best number to reach you at?

When is a good time to call?

Just to check, your number is [repeat number]

To end the conversation:

Thanks for calling.

Is there anything else I can help you with?/Do you have any more questions?

If yes, answer their questions. If no, say:

Thanks again.

Goodbye.

Telephone Message Script

Leaving a message can be stressful. Use this script to leave a helpful message, focus on the details, and avoid rambling.

Hello, it’s [name] from [your company’s name]. My number is ][number], and it’s [time] on [today]. I’m calling for [person’s name] because I wanted to discuss [reason for call]. I’ll be available [day] from [time] to [time] if you’d like to call back, otherwise I’ll try again on [next day].

Tip: If you’re calling about a specific issue, use a reference code, part number, or invoice date so they can look it up before they call you back.

With my information, it looks like this:

Hello, it’s Dave Henderson from Awesome Manufacturing. My number is 123-456-7890, and it’s 3:30 on Tuesday. I’m calling for Alice Burrard because I wanted to discuss our sales invoice, number 111222. I’ll be available today from 4:00 to 6:15 if you’d like to call back, otherwise I’ll try again on Wednesday.

Telephone Guidelines

If you are calling another person:

  • Have a plan in your head before you call. You don’t want to forget an important question.
  • Sound happy. The other person can’t see your face, so the only way they know that you are happy is through your tone. Make yourself fun to talk to and they’ll respond positively.
  • Introduce yourself when they answer. “Hi, this is Dave Henderson from Big Bank, I was hoping to speak with Bob Plunkett about some billing details.” This lets the person who answers the phone send your call to the best person without having to ask you many questions.
  • End the call yourself. You, the caller, have the responsibility of ending the call.

If you are answering the call:

  • Start by saying your name and your company’s name.This will let people know who they are speaking to, and will help to give a positive first impression.
  • Answer questions fully. Instead of saying “No, we don’t have that,” which sounds a bit rude, add helpful details that will let the caller choose their next action. Something like “I’m sorry, but we don’t have any right now. We are expecting some next week,though. Would you like me to put you on a waiting list?”
  • Be careful when taking messages. Repeat information back to the caller to check that you understand correctly – for example, “five” and “nine” can often sound the same – and write clearly so that people can read the message you take.
  • If you are transferring a call, tell the caller why you are doing it. Tell them who you are transferring them to, just in case they accidentally get disconnected. That way they can call back and ask for a specific person.

Common Pronunciation Mix-Ups

Doubt and debit:

The ‘b’ in ‘doubt’ has no sound, just like the ‘b’ in ‘thumb’ or ‘dumb.’ ‘Doubt’ has the same vowel sound as ‘out.’ It’s only one syllable.

The ‘b’ in ‘debit,’ on the other hand, is pronounced. It’s a two-syllable word, and the first syllable is stressed.

‘Pronunciation’ doesn’t rhyme with ‘pronounce’ or ‘bounce.’ The first vowel sound is the same as in ‘one’ ‘fun,’ or ‘done.’